Shipping and Payment Information
1. Shipping Information
- Shipping Destinations: We ship our balms to [USA].
- Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times will be calculated at checkout.
- Processing Time: Orders are processed within [3-5] business days. You will receive a confirmation email once your order has been shipped.
- Delivery Time: Estimated delivery times vary by location and shipping method. Standard shipping typically takes [3-5] business days, while expedited shipping takes [1-3] business days.
- Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping destination. The total shipping cost will be displayed at checkout.
- Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
- Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
2. Payment Information
- Payment Methods: We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- [Cash app, Venmo, Apple pay]
- Payment Security: All payments are processed through a secure payment gateway to ensure the safety of your personal and financial information.
- Currency: All prices are listed in [USD]. If you are purchasing from outside [USA], your credit card company may charge you a foreign transaction fee.
- Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email with your order details.
- Billing Information: Please ensure that your billing information matches the information on your credit card statement to avoid any delays in processing your order.
3. Returns and Refunds
- Return Policy: If you are not satisfied with your purchase, you may return the product within [21] days of receipt for a refund or exchange. Please refer to our Returns and Refunds Policy for more details.
- Refund Process: Refunds will be processed within [3-5] business days of receiving the returned product. The refund will be issued to the original payment method.
4. Contact Information
- Customer Support: If you have any questions or concerns about your order, please contact our customer support team at [brandon37.brooks@gmail.com].