Return Policy
1. Introduction
At [Brooks Balms], we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help.
2. Returns
- Eligibility: You have [21] days from the date of receipt to return an item.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: Please provide a receipt or proof of purchase when returning an item.
3. Refunds
- Processing: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Timeframe: Refunds will be processed within [3-5] business days. The time it takes for the refund to appear in your account may vary depending on your card issuer’s policies.
4. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [Your Contact Information] to arrange for a replacement.
- Exchange Process: To exchange an item, please send us an email at [brandon37.brooks@gmail.com] with details of the product and the reason for the exchange.
5. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Address: To return your product, please mail it to: [3240 Airfield Drive East Lakeland, Florida, 33811 ].
- Tracking: If you are shipping an item over [5lbs], you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
- Exclusions: Certain items are non-returnable, such as gift cards and sale items. Please check the product description for any specific return exclusions.
7. Contact Information
- Customer Support: If you have any questions about our Return Policy, please contact us at [brandon37.brooks@gmail.com].